Program Outline
About this Program
The ability to influence others is an essential skill in today’s workplace. This practical workshop introduces participants to effective influence strategies that can be applied across everyday interactions with stakeholders, clients and team members.
Participants explore techniques such as building rapid rapport, creating persuasive messages, communicating assertively and managing emotions to strengthen communication and achieve more positive workplace outcomes.
Like all People Tank programs, the workshop is practical, interactive and designed for immediate workplace application, with opportunities for reflection, discussion and real-world learning throughout.
Program Topics
Module 1 - Plan A Change Initiative
Introduction
• Project manager or change manager
• The psychology of change
• The impact of change on performance
• The 3 stages of change management.
Stage 1: Plan change
• Consult with key stakeholders
• Identify resistance
• Remove barriers to change
• Determine learning support options
• Communicate to secure buy-in
• Develop your change messaging
• Innovators and laggards
• Select your change agents
• Confirm your change metrics
• Complete your change plan.
Module 2 - Deliver and Sustain A Change Initiative
Stage 2: Deliver change
• Track and monitor progress
• Check in with change agents
• Monitor change communication
• Reinforce quick wins
• Frame your message
• Identify and manage ongoing resistance
• Apply change coaching.
Stage 3: Sustain change
• Confirm behaviour change
• Communicate success
• Ensure integration of the change
• Complete a change adoption report.
Personal Action Plan
• Identify relevant actions that can be applied to your workplace change projects.
Delivery Options
• 1x full day
• The program can also be delivered as 2x half days or 2x 3hr modules.
Audience
• This course is suitable for anyone getting started in change management.
• It’s also highly relevant for those who have experience with project work and are looking to learn more
about how to support team members through significant organisational change. The end to end methodology provided in the course is scalable to fit any sized change project and is suitable for anyone who has a responsibility to lead a change initiative within a team or across an organisation.
Key Outcomes
By the end of this workshop, participants will be able to:
• Differentiate between project management and change management
• Discuss the reasons why people typically resist change
• Describe the J-curve of team change and determine techniques for reducing the team performance drop
• Explain the 3 key stages of the change management process
• Produce a change implementation plan
• Describe how to remove typical barriers to change
• Identify learning support options for team members experiencing change
• List the key elements of a compelling change message that will engage team members and motivate buy-in
• Determine the most beneficial way to utilise change agents
• Manage the application of a change implementation plan
• Recall change metrics that can be used to monitor and measure change
• Determine the best communication strategies when implementing change
• Practice applying change coaching to a resistant team member
• Discuss strategies that will sustain momentum after a change has been implemented
• Apply change management tools and templates to a relevant workplace change project.
Why Choose Us?
People Tank partners with organisations to design human-centred, future-ready leadership capability that drives real behavioural change.
Who we partner with
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