Program Outline
About this Program
This practical communication workshop equips participants with strategies to improve the quality and effectiveness of their communication in a range of workplace situations. Participants develop skills in active listening, questioning techniques, voice and tone, body language and interpreting non-verbal communication.
Using the DiSC behavioural assessment model, the workshop also helps participants better understand their own communication style and how to adapt their approach to build stronger relationships, confidence and connection with others.
Like all People Tank programs, the workshop is practical, interactive and designed for immediate workplace application, with opportunities for reflection, discussion and real-world learning throughout.
Program Topics
Module 1: Introduction to Communication Skills
• What is effective communication?
• Skills and capabilities of the best communicators
• Barriers to communication.
Module 2: Non-verbal Communication
• Being present and building rapport
• Body language
• Vocal techniques
• Written communication.
Module 3: DISC Profile Assessment Model to Understand Communication Styles
• Understanding individual styles and preferences when communicating
• Strengths and development areas of your style
• How to communicate more effectively with other styles
• The importance of behavioural flexibility.
Module 4: Building Relationships
• Understanding mental filters
• Differing perceptions and perspectives
• Listening to understand
• Questioning to build engagement
• Paraphrasing for connection and clarity.
Module 5: Fostering Collaboration
• The role of empathy in communication
• Building Trust
• Overcoming disagreement.
Module 6: Self-reflection and Action Plan
• Learning Transfer - implement and embed the learning.
Delivery Options
• This is a full-day course which can be tailored to a half-day workshop.
Audience
• Suitable for professionals, leaders and teams seeking practical, workplace-focused learning that builds capability, confidence and performance.
Key Outcomes
Participants will:
• Identify and understand their individual behavioural style and communication preferences using the DISC profile assessment
• Learn to recognise other people's DISC communication styles and preferences
• Learn to adjust their own communication approach based on who they are communicating with, the need and the situation
• Understand barriers to effective communication and how to mitigate them
• Learn to use body language and tone of voice to get a message across
• Examine the effectiveness of their written communication and identify ways to improve
• Learn how to listen and engage with others more effectively
• Gain valuable insights by asking open-ended questions and paraphrasing for clarity
• Understand their own conflict style and how to influence others best positively
• Apply a variety of techniques and strategies for communicating more effectively in the workplace.
Why Choose Us?
People Tank partners with organisations to design human-centred, future-ready leadership capability that drives real behavioural change.
Who we partner with
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