Program Outline
About this Program
This practical Conflict Resolution workshop helps participants better understand the dynamics that contribute to workplace conflict and how to respond constructively in challenging situations.
Participants explore common responses to conflict, develop collaborative communication skills and practise strategies for managing difficult conversations, challenging behaviours and early intervention to support positive outcomes.
Like all People Tank programs, the workshop is practical, interactive and designed for immediate workplace application, with opportunities for reflection, discussion and real-world learning throughout.
Program Topics
Session 1:
• Understanding Conflict
• Conflict Escalation
• Physiological Responses to Conflict.
Session 2:
• Common Conflict Response Styles
• Collaboration
• Interest-based Negotiation.
Session 3:
• Collaborative Communication
• Fundamentals
• Perspective Shifting.
Session 4:
• Difficult Conversations
• Challenging Behaviours.
Delivery Options
• 1x full day
Audience
• Anyone seeking to improve their ability to proactively deal with conflict and challenging
behaviours.
Key Outcomes
Over the full-day workshop participants will:
• Explore the nature of conflict and it’s causes
• Identify personal physiological response to conflict
• Examine the connection between intent and impact in difficult situations
• Explore common conflict response styles
• Identify a preferred conflict response style
• Learn the fundamentals of collaborative communication
• Explore and practice interest-based negotiation
• Learn how to change perspectives in conflict scenarios
• Learn how to respond to common challenging behaviours
• Become empowered to engage in conflict actively and confidently.
Why Choose Us?
People Tank partners with organisations to design human-centred, future-ready leadership capability that drives real behavioural change.
Who we partner with
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