Program Outline
About this Program
The ability to influence others is an essential skill in today’s workplace. This practical workshop introduces participants to effective influence strategies that can be applied across everyday interactions with stakeholders, clients and team members.
Participants explore techniques such as building rapid rapport, creating persuasive messages, communicating assertively and managing emotions to strengthen communication and achieve more positive workplace outcomes.
Like all People Tank programs, the workshop is practical, interactive and designed for immediate workplace application, with opportunities for reflection, discussion and real-world learning throughout.
Program Topics
Pre-work Activities:
Before the workshop participants will be asked to:
• Watch a short online video
• Determine who they need to influence
• Identify a role model influencer.
Module 1 - Explore Influence
• Why influence?
• Activity: Identify opportunities to exert more influence.
Module 2 - Become A Trusted Advisor
• Core attributes of a trusted advisor
• Activity: Are you perceived as a trusted advisor?
• The trust imperative
• Improve your credibility.
Module 3 - Make The Connection
• Build rapid rapport
• Emphasise similarities
• Be aware of the trust account
• Activity: Make deposits into precarious accounts.
Module 4 - Deliver A Persuasive Message
• Clarify your outcome
• The 3 V’s of communication
• Manage your non-verbal language
• Optimise your voice
• Check your language use
• The art of framing
• Structure your message
• Activity: Get buy in for a new idea.
Module 5 - Engage and Motivate
Stakeholders
• Seek first to understand
• The stages of a consulting conversation
• Essential consulting skills
• Activity: Consult with your stakeholder.
Module 6 - Influence Difficult Situations
• Manage your emotions
• Find solutions not problems
• The keys to assertive communication
• Activity: Say ‘no’ nicely.
Module 7 - Be Better Influence
• Develop a personal action plan.
Delivery Options
• 1x full day
• The program can be delivered as 2x half day online modules.
Audience
• This course is suitable for anyone interested in learning more about how to leverage more influence in the workplace.
• It is highly relevant for those looking to establish themselves as more persuasive contributors in day to day interactions and also for more experienced influencers seeking to sharpen their skills in guiding situations to more positive outcomes.
Key Outcomes
By completing this course you will be able to:
• Identify opportunities to exert more influence
• List the key factors that underpin influence
• Describe the journey of a trusted advisor and assess yourself on the influencing matrix
• Discuss strategies to build rapid rapport
• Articulate the concept of a personal trust account and identify options for supporting this approach
• Recall ways to deliver a more persuasive message
• Discuss the concept of framing and apply this to your day to day interactions
• Explain the stages of a consulting conversation and discuss how this approach can leverage influence
• Apply methods for managing emotions when under pressure
• Describe the keys to assertive communication
• Outline the 3 step process to politely and professionally say ‘no’
• Determine a personal action plan that focuses on exerting more influence in relevant workplace situations.
Why Choose Us?
People Tank partners with organisations to design human-centred, future-ready leadership capability that drives real behavioural change.
Who we partner with
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