Program Outline
About this Program
Sales is no longer limited to traditional sales roles - every interaction shapes the customer experience and contributes to business success. This engaging workshop helps participants understand the important role they play in influencing customer relationships, trust and outcomes, regardless of their position within the organisation.
Participants learn practical communication, relationship-building and customer engagement skills that strengthen confidence and support a more customer-focused mindset across the business.
Like all People Tank programs, the workshop is practical, interactive and designed for immediate workplace application, with opportunities for reflection, discussion and real-world learning throughout.
Program Topics
Included Modules:
• Understanding a Customer
• Understanding what Sales is
• Why is Sales Important?
• Essential Sales Skills
• Questioning Skills
• Handling Objections
• Asking for the business
• Role-Plays to practice key skills learned.
Delivery Options
• 1 or 2 days, depending on client needs.
Post Program Follow Up:
• 1 hour webinar 3 weeks after the program
Audience
• Personnel who are not professional salespeople, ie: front line hospitality worker, front line administration or retail worker etc.
Key Outcomes
Participants will:
• Be able to understand how key sales is to the business and their roles.
• Be confident to speak with customers to gain more information and knowledge of their needs and
purposes.
Why Choose Us?
People Tank partners with organisations to design human-centred, future-ready leadership capability that drives real behavioural change.
Who we partner with
get in touch
Build Sales Capability That Delivers Results
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